Customer Awareness and Education Program 

Immediate Solutions, Inc. (ISI) is committed to protecting its customers’ information. ISI will NEVER request personal information by phone, email or text messaging including account numbers, personal identification information, passwords or any other confidential customer information. Our top priority is to safeguard your confidential information and we work diligently to do so. 

Internet Banking Security 

ISI uses the latest technology to secure your information when transmitted over the Internet. Encryption standards such as TLS and trusted certificates are used to protect your information when transferred between your computer and ISI. 

In addition to the security features managed by ISI, here are some things you can do to protect your information: 

  • Watch out for suspicious emails that ask for your personal information. If you receive an email from us and are unsure whether it is legitimate, please contact us and we will be glad to assist you. 
  • Never share or give out your Passwords or Security Challenge Questions & Answers. 
  • Do not use personal information as your Passwords. 
  • Create hard-to-guess passwords that include upper & lower case letters, numbers and special symbols. 
  • Change your passwords frequently and don’t use the same ones from before. 
  • Avoid using public computers and WiFi to access your Internet Banking portal. 
  • Do not provide any personal information to web sites that do not use encryption or other secure methods of protection. 
  • Ensure that your computer is equipped with up-to-date Anti-Virus software. 
  • Ensure your computer and mobile device have the latest software version. 

What is Identity Theft? 

Identity theft occurs when someone uses your personal information such as your Social Security number, account number or credit card number, without your permission, to commit fraud or other crimes. Protect yourself by: 

  • Reporting lost or stolen checks or credit cards immediately 
  • NEVER give out any personal information 
  • Shred all documentation that contains confidential information (i.e. bank and credit card statements, bills and invoices that contain personal information, expired credit cards and pay-stubs). 
  • Check your credit report annually 

Check Your Credit Any consumer can request one free copy of his or her credit report every year. Reviewing your credit report can help you find out if someone has opened unauthorized financial accounts, or taken out unauthorized loans, in your name. 

Contact the three major credit bureaus – Equifax (1-800-685-1111), Experian (1-888-397-3742) and Trans Union (1-800-916-8800) to request a copy. 

How to Contact Us

Customer Support can be reached by email at support@immediate-solutions.com or by clicking on the help button in the ImmediatePay Application. In addition, do not hesitate to contact us immediately to report any of the following: 

Lost or stolen Access ID, User Name or Password, Receipt of suspicious or fraudulent mail, email or websites related to ISI. 

Mobile Banking Safety Tips 

Managing your finances using a smartphone or tablet can be very convenient. However, you should consider these safety tips to protect your account information: 

Be proactive in protecting your smartphone and/or tablet by installing anti-malware software on the device. 

  1. Research any application (app) before you download it. Fraudulent apps are often designed with names that look like real apps. It’s best if you access an app using a link from the provider’s website. 
  2. Create a strong password or PIN for your mobile app and your device. 
    • Use at least eight characters 
    • Do not use your username, real name or company name 
    • Do not use a complete word 
    • Make it significantly different from previous passwords 
    • Use a character from each of the following categories (some apps may limit symbols) 
      •  Uppercase letters 
      •  Lowercase letters 
      •  Numbers 
  3. Use an auto-lock or time-out feature so your device will lock when it is left unused for a certain period of time. 
  4. Upgrade your device to the latest operating system version. 
  5. Do not jailbreak or root your mobile device. Doing so exposes the security controls and makes your device vulnerable to cyber-attacks. 
  6. Check your account history periodically to make sure there are no fraudulent transactions. 
  7. Take precautions in case your device is lost or stolen, before your device is lost or stolen. Avoid leaving your device unattended in public places. 
  8. Consult your wireless provider to see if they provide a service to remotely erase your device or turn off access to your device and/or account in the event your device is lost or stolen. 
  9. Always conduct your transactions in a safe environment. Use your cellular service or your own internet provider rather than unsecured/public Wi-Fi networks like those offered at coffee shops. 
  10. Don’t send account numbers or PIN in emails or text messages, because those methods are not necessarily secure. 

Additional information and tips on how to safe-guard your online security are available at: 

Consumer Information: Identity Theft 

https://www.consumer.ftc.gov/features/feature-0014-identity-theft

Consumer Action: Complaints 

https://www.usa.gov/consumer-complaints#item-212527

FDIC Consumer Protection 

http://www.fdic.gov/consumers/

Federal Trade Commission: Identity Theft by Mobile Phone

https://www.consumer.ftc.gov/blog/identity-theft-mobile-phone

Federal Trade Commission: Tips for Using Public WiFi Networks

https://www.consumer.ftc.gov/articles/0014-tips-using-public-wi-fi-networks